Terms.

1. Scope & seller

These terms apply to all orders placed through atemwear.com with ātem Industries GmbH, Fischerhüttenstraße 84A, 14163 Berlin, Germany. They apply to consumers as defined in § 13 BGB. Our full details are in the Impressum.

2. How a contract is formed

Displaying products on the site is an invitation to order, not a binding offer. By completing checkout you make a binding offer to buy. We confirm receipt of your order by email; this confirmation does not yet conclude the contract. The contract is formed when we accept your order, at the latest when we dispatch the goods.

3. Prices & payment

All prices are in Euro and include statutory VAT. Shipping costs, if any, are shown before you complete your order. Payment is handled by our payment providers via the methods shown at checkout.

4. Delivery

We ship within the EU. Orders are fulfilled from within the EU and typically dispatched within a few business days. Any delivery-time estimates shown at checkout are non-binding unless we confirm a firm date in writing.

5. Right of withdrawal

As a consumer you have a statutory right to withdraw from this contract within 14 days without giving any reason. The period begins on the day you (or a third party you name, other than the carrier) take possession of the goods. To withdraw, send a clear statement of your decision (e.g. a letter or email to hello@atemwear.com) before the period ends. You may use the model withdrawal form, but you don’t have to.

If you withdraw, we refund all payments received from you, including standard delivery costs, without undue delay and within 14 days of receiving your notice. We may withhold the refund until we have received the goods back or you have supplied proof of return. You bear the direct cost of returning the goods. You are liable for any diminished value only if it results from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Exception for hygiene reasons: the right of withdrawal does not apply to sealed goods which are not suitable for return for health-protection or hygiene reasons if their seal was removed after delivery (§ 312g (2) no. 3 BGB). Relevant for unsealed underwear.

6. Returns & exchanges

Beyond your statutory rights, we accept returns of unopened pairs within 30 days. Faulty items are replaced or refunded. See FAQ § Returns for how to start one.

7. Warranty

The statutory warranty rights for defects apply (two years from delivery, under German law). Nothing in these terms limits those rights.

8. Dispute resolution

We aim to resolve any issue directly. Just write to us. We are neither obliged nor generally willing to take part in dispute- resolution proceedings before a consumer arbitration board.

9. Governing law & venue

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. This choice of law does not deprive you of the protection of mandatory provisions of the law of your country of residence. Where permitted, the place of jurisdiction is Berlin.